Thank you for choosing cloud store ("we," "us," or "our"), a Shopify plugin designed to enhance your e-commerce experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you install or use cloud store ("the Plugin") in connection with your Shopify-supported store. By using our Plugin, you agree to the terms and conditions outlined in this Privacy Policy. We are committed to respecting and protecting your privacy rights and handling your information responsibly.

1. Definitions

• cloud store, the Plugin: Refers to the cloud store software and services provided by Borderxlab, accessible via the Shopify App Store.
• User: Refers to you, the individual or entity using the Plugin.
• User Information: Information required to register, access, or use the Plugin, including data generated during these processes.
• Usage Data: Data automatically collected when you use the Plugin, such as browsing activity or interactions with our services.
• Device: Any device (e.g., mobile phone, computer) used to access the Plugin.
• Service Provider: Third-party companies or individuals providing services on behalf of cloud store.
• Cookies: Small text files stored on your device to track browsing activity and enhance user experience.

2. Information We Collect

When you install or use cloud store, we may collect the following types of information:

• Personal Information: Information provided directly by you or through your Shopify account, such as your name, email address, Shopify store details, credit card information and billing information.
• Store Data: Information from your Shopify store, including product listings, order details, customer data (e.g., IP addresses, browser details, time zones), and other content like articles, blogs, or pages.
• Usage Data: Automatically collected data, such as IP address, browser type,referring/exit pages, date/time stamps, and interactions with the Plugin.
• Cookies and Tracking Technologies: We use cookies, log files, web beacons, tags, or pixels to track user activity and improve Plugin functionality.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and improve cloud store’s functionality and services.
• Communicate with you, including responding to inquiries and providing customer support.
• Optimize the Plugin’s performance and user experience.
• Deliver targeted advertisements or promotional content related to our services (you may opt out as described below).
• Comply with applicable laws, regulations, or legal requests, such as subpoenas or court orders.
• Protect the rights, property, or safety of cloud store, our users, or others.

4. Sharing Your Information

We do not disclose your personal information to third parties without your consent, except in the following cases:

• Service Providers: We may share information with trusted service providers (e.g., payment processors like PayPal or Stripe) who assist in operating the Plugin, provided they maintain confidentiality.
• Legal Requirements: We may disclose information to comply with legal obligations, enforce our User Agreement, or protect our rights, users, or others.
• Business Transfers: In the event of a merger, acquisition, or bankruptcy, your information may be transferred as a business asset, subject to this Privacy Policy.
• Non-Personal Data: We may share aggregated or anonymized data with third parties for marketing, advertising, or analytical purposes.

5. Your Responsibilities

You confirm that all personal information provided to cloud store is accurate, complete, and up-to-date. You are responsible for updating your information as needed. Providing false or incomplete information may result in the suspension or termination of your access to the Plugin.

6. Cookies and Behavioral Advertising

We use cookies and similar technologies to enhance your experience and provide personalized content. You can manage cookie preferences through your browser settings:

• Chrome: support.google.com/accounts/answer/32050
• Safari: support.apple.com/en-in/guide/safari/sfri11471/mac
• Firefox: support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Internet Explorer: support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

For targeted advertising, we may use your information to deliver relevant ads. You can opt out of targeted advertising via the Network Advertising Initiative at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

7. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications or targeted advertising.
• Request data portability or restrict processing.

To exercise these rights or raise concerns, contact us at cloudstore@borderxlab.com(cloudstore@borderxlab.com). We will respond within a reasonable timeframe. If you are dissatisfied with our response, you may contact your local data protection authority or pursue legal action in a court with jurisdiction over Borderxlab’s place of business.

9. Policy Updates

We reserve the right to update this Privacy Policy at our discretion. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Plugin after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions, suggestions, or concerns about this Privacy Policy, please contact us at:

• Email: cloudstore@borderxlab.com (mailto:cloudstore@borderxlab.com)
• Address: 111 W Evelyn Ave Suite 117, Sunnyvale, CA 94086

If you are not satisfied with our response, you may seek resolution through amicable negotiation or file a lawsuit in a court with jurisdiction over Borderxlab’s place of business.